Terms of Service

Frequently Asked Questions

More Info about Plans & Pricing

Do you offer any discount on annual subscriptions?

You can save substantially from our monthly subscriptions by paying once a year. Be sure to see our Refund Policy before signing up for an annual subscription, because refunds are generally allowed only in the first 30 days.

Can I change plans for an existing account?

You can upgrade or downgrade at any time. Just give us a call at 877 414 1515 or email us.

Should I have a single or multi-user license?

Our subscriptions are single-user licenses that entitle you to conduct unlimited calls as the host (see Single User License section in our Terms of Service), and also allow assistants to set up calls or help you conduct calls. Assistants or other users may not host their own calls separately, except for testing purposes. If you have multiple people who each conduct or host their own calls, you must purchase a license for each host. Details for our multi-user license options are here.

How does the billing work?

Monthly subscriptions will be charged on or around the day of the month when the subscription started, or after if offered any free trial period. Annual subscriptions will be billed on the day customers sign up, and you will be charged for the entire yearly amount one the day you sign up.

What's your refund policy?

We offer a 30-day Money Back Guarantee on all plans, If you’re not happy with your subscription, contact support and we’ll process a refund. Please make sure to evaluate the product as much as needed within the first 30 days.

I have more questions...

If you have any questions about pricing and sign up, please call us at 877 414 1515 or email us. We’re happy to help.

Terms of Service

These Terms of Service constitute the full legal agreement between you and MaestroConference, Inc. (“MaestroConference”) that governs customer’s use of the MaestroConference teleconferencing service and website (“Service”). Your use of the Service constitutes acceptance of these terms. "You", “your” or “customer” refers to the individual who registered and/or provided their credit card.

Service

MaestroConference will provide the Service in accordance with these Terms of Service. MaestroConference may, at its sole discretion, discontinue the Service or modify features of the Service from time to time without prior notice. Because the use of the Service involves a telephone, hardware, software, and Internet access, your ability to use the Service may be affected by the performance of these components. High speed internet access and a standard wired telephone line are recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility.

Offering Service on an As-Is Basis

You understand and acknowledge that the Service is being provided on an as-is basis. MaestroConference has made best efforts to test the product, but it may not work correctly at all times, or in all circumstances. You assume all risks and all costs associated with your use of the service, including but not limited to: inability to initiate or complete a call, call quality, number of users on a call, call recording, call management, and any of your data stored on our systems.

Toll-Based Conference Calling Service

MaestroConference is a toll-based conference calling service. It allows users from multiple locations to dial into a phone number, enter an access code, and connect all of their phone lines. All callers are individually responsible for paying for any incurred long distance phone charges, cellphone minutes, or other charges related to dialing into the Service.

Limits of Service

MaestroConference reserves the right to apply limits to the Service, such as the number of callers who can participate in a conference simultaneously, the length of a conference, the hours during which a conference can be held, and any other limits MaestroConference.

Changing the Service

MaestroConference reserves the right to modify, suspend or stop the Service (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice to you. MaestroConference may provide notice of any such changes to the Service by posting them on its website or sending email to the email on file. You acknowledge that MaestroConference has no obligation to provide, or continue to provide the Service, or any part thereof, now or in the future.

Feedback

As part of using the Service, MaestroConference will provide you with the opportunity to submit comments, suggestions, or other feedback regarding your use of the Service. You agree that in the absence of a separate written agreement to the contrary, MaestroConference will be free to use any feedback you provide for any purpose.

Your Account

You are responsible for all activity that takes place in your account. You agree that you are responsible for keeping your password confidential and secure, and further understand that you are solely responsible and liable for any activities that occur in your account.

Single User License

Our Service subscriptions are single-user licenses that entitle you to conduct unlimited events as the “host.” Hosts are defined as those having the following characteristics.

Hosts can have unlimited number of speaker/presenters attend the events they host as well as assistants to help setup and/or conduct, operate the controls, of the event.

Assistants may not host their own events separately from the host, except for testing purposes.

If you have multiple users who can each set up events, conduct calls, or assist with events without you, you must purchase a license for each user. For multiple users on a single account, the following prices apply:

Customer agrees that if multiple users use their account, they are responsible for paying for that usage, and that MaestroConference may charge the credit card on file based on the number of hosts actually using the platform over a given period. MaestroConference will provide a written record of this to the email on file, and customer may cancel any time.

To purchase a multi-user subscription, or if you have any questions, call us at 877-414-1515 or email sales@maestroconference.com.

Refund Policy

When canceling a monthly subscription, customer’s account will not be billed for the next monthly cycle. For annual plans, MaestroConference offers a full refund only during the first 30 days. After the first 30 days, customers will not receive a refund. If you want to subscribe to an annual plan, please make sure to evaluate the product, before signing up. MaestroConference will not provide refunds for Professional Services, Event Technicians, Event Facilitators, toll-free per minute charges, premium features, SMS reminder fees or account setup fees.

Free Trial Policy

There are times when MaestroConference offers free trials and does not offer free trials. When MaestroConference offers free trials, it allows only one free trial, per person, company, or organization. If you start more than one free trial within the same year, MaestroConference will charge your credit card for usage of the Service, or when intentional avoidance is detected we may terminate your service without notice. Upon completion of the free trial, active accounts will be billed, and customers agree to pay all associated account fees. Free trials do not include Professional Services, Event Technicians, Event Facilitators, toll-free per minute charges, premium features, SMS reminder fees or account setup fees.

Unsolicited Commercial Email (SPAM)

You agree that you will not use the Service to send unsolicited commercial email to anyone. Your further agree not to use the Service to communicate any message or material that is harassing, libelous, threatening, obscene, indecent, would violate the intellectual property rights of any party or is otherwise unlawful. MaestroConference reserves the right to investigate and take appropriate action against anyone who, in MaestroConference's sole discretion, is suspected of violating this provision, including without limitation, reporting you to law enforcement authorities.

Recordings

MaestroConference allows a conference host to record any conference, and to access that recording for 30 days, after which time recordings will no longer be available.

Charges

You agree that MaestroConference may charge your credit card all amounts due and owing for the Service, including service fees, setup fees, subscription fees, overage fees, or any other fee or charge associated with your account. MaestroConference may change prices at any time without prior notice. You will be responsible for all costs and expenses incurred by MaestroConference in connection with collection activity, and MaestroConference may collect interest at the lesser of 1.5% per month or the highest amount permitted by law on any amounts not paid when due.

MaestroConference will not provide refunds for Professional Services, Event Technicians, Event Facilitators, toll-free per minute charges, premium features, SMS reminder fees or account setup fees.

Cancellation Policy

You can cancel your account at any time by either (a) writing to customer service at support@maestroconference.com, or (b) logging into your account and following the cancellation process built into the Service.

No Resale of Service

You agree that you will not reproduce, copy, duplicate, sell, resell, rent or trade the Service (or any part thereof) for any purpose, without express consent of the CEO of MaestroConference. You may of course otherwise integrate MaestroConference into your business, and sell courses or other content that uses the platform.

Privacy

MaestroConference’s use of any of your personal information you provide is subject to our current Privacy Policy. MaestroConference reserves the right to use your name, title, biography, company and/or website address in our promotional materials. All of the calls to or from customer support may be recorded for the purpose of monitoring quality assurance. Customer owns records of events and data in their account. MaestroConference may access these records for testing and quality assurance purposes.

Marketing Policy

For every event listing, message or campaign distributed via or hosted on the Service, MaestroConference may add a link to or image of MaestroConference and a statement such as "Find out why Event Hosts Choose MaestroConference" or "Event Powered by MaestroConference" in the footer, event feedback page or other similar locations that do not unreasonably obscure the message or campaign. MaestroConference also can contact presenters on your account to inform them about MaestroConference co-marketing, service, or other purposes. MaestroConference may not contact registrants of your events except registrants who opt in to MaestroConference’s messaging. MaestroConference my contact registrants who opt in to our marketing via phone or email and reference the customer, presenters and/or events attended.

MaestroConference Proprietary Rights

You acknowledge that MaestroConference owns the Service, and that it contains proprietary and confidential information that belongs to us.

Modifications to Terms of Service

MaestroConference may amend these Terms at any time by posting a revised Terms of Service on our website (www.maestroconference.com), and/or sending information to you via the email on file.

Indemnity

You hereby agree, at your expense, to indemnify, defend, and hold MaestroConference harmless from and against any loss, cost, damages, liability, or claim related to your use of the Service.

General Terms

These terms are governed in all respects by the laws of the State of California as such laws are applied. Both parties submit to personal jurisdiction in California, and further agree that any cause of action relating to these Terms shall first be brought to arbitration, and thereafter be brought in a court in Oakland, California. If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

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