What is the difference between a reservationless and a one-time conference?

Reservationless: This call can happen anytime, so it's good to use for impromptu, ad-hoc conferences. A Reservationless conference will always use the same PINs and are limited to 25 people.

Scheduled: A call reserved for a specific time. People can only dial into a scheduled call during the scheduled time period for the call. Presenters and Assistants can join the call up to 70 minutes early, and Participants can join up to 15 minutes early.

What are PINs, and how do they work?

PINs are the codes that allow participants to dial into a conference. When someone dials in and enters a PIN, they are routed to the call in question and their information is displayed in the Conductor View. PINs store the information that is connected with them, including name, email, and custom fields, so you can have a recurring conference with the same PINs.

How do I create PINs for participants?

When you create a conference, you have the option to generate a number of PINs for presenters, assistants, and participants. If you send out the Self Registration link, a PIN is generated for anyone who signs up.

When I create a conference, how do I email the PINs to my participants?

The "Email PINs" button emails all of the PINs to the creator of the conference. Participants receive their PIN when they register and receive a confirmation e-mail. They also get a reminder e-mail 8 hours before the call with their dial-in number and unique PIN. You can toggle this reminder function off in the conference details page, if you'd like.

Are the conferences recorded?

Calls and conferences are set to "record" as the default setting in the conference setup. Recordings become available, in mp3 format, within 2 hours after the call ends.

What are "Custom Fields" for?

Custom fields allow you to pre-define groups of callers into certain custom fields. You can then, during a call, quickly create breakout groups with your pre-defined values.

How many callers can dial in at one time?

Our system supports events of up to 5,000 participants. We are expanding to allow greater numbers of participants in the near future. Your caller limit is determined by the plan you purchase.

How many different users can conduct calls on my account?

Our standard subscriptions allow one user to conduct calls. If your organization has more than one user who wishes to conduct calls, you can learn more about our multi-user pricing here. You can also Contact Sales if you have further questions.

What do the mic icons mean?

The mic icons indicate who can hear a caller. There are three levels of mic status.

When a mic is muted (in the Conductor View or by the caller pressing "6" on their phone), nobody in the call will be able to hear the caller.

When the mic is greyed out (which is the normal setting for participants and assistants), the caller cannot be heard in the main room, but can be heard when in a breakout group. This is called "breakout only", and signifies that the caller is unmuted, but isn't holding a microphone.

When the mic icon is dark grey, the caller has a "public" mic and can be heard by the entire room, even if they are in a breakout group.

How do I put people in breakout groups?

Click the "Create Breakouts" button on the left side of the interface. Select who you want to arrange into breakouts (select people, the whole room, or a combination of groups), then arrange them into breakouts of at least two. Click commit after reviewing the arrangement. Here’s our video tutorial on creating breakout groups.

Here’s our video tutorial on Advanced Breakout Group setup.

What is the difference between a regular breakout group and a private breakout?

In a regular breakout, participants can hear what happens on a public mic, like when the presenter takes the public mic, or sounds the tone. The private breakout operates as if they are off in a side room, where they can't hear what happens on the public mic - talking, audio cues, music; nothing. The green room is a private breakout - that's why the music can't be heard when you're in there, even though the music is on and the participants in the main room are hearing it. Private breakouts are useful during the conference if an assistant ever needs to pull someone aside to talk with them, ask them a question, or support them through an issue they're having - all while the speaker continues talking in the main room.

What is "walking the room"?

"Walking the room" consists of moving in and out of breakout groups, as a presenter or assistant. You can accomplish this by selecting yourself in the Caller Panel, then selecting a group number on the right side of the panel, under "Move into breakout."

When I try to log in to myaccount.maestroconference.com, the page refreshes. How do I log in?

You need to have cookies enabled to use MaestroConference. If they are not enabled, you will not be able to log in.

How can I become an affiliate?

It's easy to become a MaestroConference Affiliate! Simply visit http://maestroconference.com/affiliate

How can I recover my password?

To recover your password, click "Request new password" on the login screen. Enter your email in the box, and a new password will be automatically generated and sent to you.

How do I dial in from outside the US?

We have a browser-based phone application called WebPhone, which works quite well for callers all over the world. Callers access it with their Chrome or Firefox browser, and it is accessible for both PC and Mac users (Safari support coming soon).

Skype is also an option. Some people simply use their own Skype credit to call our dial-in numbers, just as they would call any regular US telephone number.

For our standard subscription users and above, we also offer a Skype id that callers can add and then dial into MaestroConference for free. We also have local dial-in numbers in 20 different countries. Contact your host for more information on these options, or e-mail support@maestroconference.com.

Is this a VOIP solution?

Not necessarily. Some VOIP products, like Skype, work well with us, and others do not. Contact us directly for more info on this at support@maestroconference.com.


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